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4.7/5

Customer experience

 

Last updated: Mon 23rd Apr 2018 17:56

  • 5   2920
  • 4   489
  • 3   104
  • 2   43
  • 1   39
 

Gillian SAWYER6min ago

Fast and efficient service. Used numerous times and I have no complaints. Good value for money

 

David BRIDGE16min ago

Friendly, reliable and efficient service, as always.

 

joanne GLASBY30min ago

Great as always!

 

Anonymous49min ago

Smooth efficient friendly service

 

Anonymous59min ago

Efficient, fast ,helpful

 

Khalila HUSSAIN1hr ago

Very kind and informative drivers. Smiley reception staff :-)

 

Lezli HAMON2hrs ago

Have used Cophall a number of times and recommended them to friends. Cophall staff are very welcoming and efficient and always on time..pick up and drop off.

 

Anonymous2hrs ago

Would certainly use them again. Good price and excellent service. Became a member but wasn’t too sure whether the final booking included the reduction or not so the website could be made a bit clearer. However, all the arrangements went pretty smoothly. The phone number at the top of the sheet is for the main company and l ended up phoning that from the airport by mistake and as it was out of office hours l had a slight panic till l found the cophall number further down the page. May be better to have that in BIG blue numbers too, and at the top of the page with the other one. You don’t want to have to scroll down your paperwork when your head is still buzzing from the flight and the ordeal of dealing with airports ! Drivers were pleasant and efficient, one on return journey was quite a character but not OTT. Nice welcome home. Felt in good hands as he checked our names etc to make sure that the office knew we’d been collected. Nice vehicles and everything went according to plan despite the plane being delayed for about half an hour on a Sunday afternoon. I’d certainly recommend Cophall parking to my friends.

 

Bernard CHAPMAN2hrs ago

As always a very professional service with very friendly staff very reliable and would always recommend

 

S DOWTHWAITE2hrs ago

Cophall was recommended by a friend who travels regularly, and my wife and I used them for the first time when we went to a three-day trip to Nice last week. The place is very easy to get to and the staff are very friendly and helpful—whether you’re on the phone or talking to them face-to-face. We departed via Gatwick North Terminal and returned via the South Terminal (we used two different airlines). But all you have to do is call them when you clear passport control and have collected your luggage and they dispatch a driver right away to collect you. Excellent service!

 

michael BEADLE2hrs ago

on collecting my car it was covered in thick muddy dried water and unable to see out of rear and side windows, l had to get one of your parking staff to wash it off so i could see for driving he told me my car was stored next to a large pothole in your roadway where it was continually splashed from parking vehicles it cost me £16.00 to have it valeted because of all the mud in the door shuts and wheels etc. I was not and am not happy M Beadle

 

Anonymous2hrs ago

Very efficient, prompt and professional service. We’ll be back!

 

Przemek SOCZEWKA3hrs ago

ok

 

P BAKER3hrs ago

Have been using Cophall Farm Parking for the last five years. If my holiday flight is from Gatwick, CFP Is my go to parking company.

 

Geoff GLAZIER3hrs ago

Fantastic service even at midnight the staff was friendly and happy

 

Anonymous3hrs ago

Very friendly staff, prompt and courteous. We have used cophall parking for years and are happy to recommend to others. We like the regular discounts available to longstanding customers.

 

Karl BLOTZ3hrs ago

We were told to ring the bus when we claimed our baggage which we did, they said they were busy but to come outside in 15 minutes *20 minutes tops* is what the lady actually said, keeping in mind it was 1am it was cold and rainy and I had my 6 month old baby with me, 2 empty vans passed us and only when we phoned to query why they drove past did they actually send another vehicle, we waited an hour outside in the end and when the vehicle did turn up they tried to take 2 families who arrived after we did, I can appreciate that your services can get busy like any do,we would have been happy to wait but if there was a genuine backlog of people waiting to be collected I feel a more realistic time scale should have been given, considering the pick up point is a walk away from the exit of Gatwick, I expect you’ve heard from other customers about this particular night as we were not the only people who were frustrated that we were told to wait in the cold for a lot longer than we were told we would have to wait.

 

Barbara HUNYADI3hrs ago

Very easy and straight forward. Price was great too. Definitely use it again.

 

Anonymous3hrs ago

fantastic efficient service

 

Anonymous3hrs ago

Waiting too long for pick up as sent to South Terminal, we were North. Car was filthy dirty inside and out.

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