Thank you for visiting our frequently asked questions. Should you not find the answer to your question, please do not hesitate to contact us.
I have not received my booking confirmation?
If you booked directly with Cophall Parking Gatwick through our website, www.cophallparking.co.uk you should have received an automated confirmation email with the details of your booking. If you haven't received this email please contact us either via email; email@example.com or speak to one of our team on 01342 712779
If you booked directly with Cophall Parking Gatwick over the phone we can either email your confirmation to you or if you prefer post you a copy. Please ensure the email address you give us is correct & it is also worth checking that your confirmation hasn't been filtered to your junk mail or spam folder.
If you made a booking with Cophall Parking Gatwick via a booking agent you will need to contact them directly with any queries on your booking.
Why do you need the return time of my flight when I book?
We need to know the actual time your flight is scheduled to land into Gatwick Airport (not the expected time back at the car park), you should be able to find this information on your flight tickets or itinerary. It is important as we track your return flight by the scheduled landing time using a live system, this means if you are going to be delayed we will be aware of it and we will know when you have landed; this helps us to ensure a smooth collection for you on your return journey back to your vehicle.
Do I need my flight numbers when I book?
Yes please if you have them available, for the same reasons as we need the return time given above and also because the flight number determines which terminal you will fly out of or fly back into at Gatwick Airport, it is very important we have that information.
What if my flight is delayed & I don't land back until after midnight the day I was booked to return?
This is no problem, we monitor returning flights as mentioned above, so we would be aware of any such delays or cancellations.
Although an extra day charge may be incurred. We know these delays can't be helped and so if your flight was due back in the evening but lands just after midnight - we may discretionally not charge.
Are there any hidden extra charges?
At Cophall Parking Gatwick there are no extra charges for Park and Ride or Meet or Greet services. No hidden card fees or waiver fees or admin fees, the price you are quoted is the price you pay.
Our extra day rate is currently charged at £10.00 per extra day.
However, please note if the vehicle is over 4.6m (15ft.) Long wheel based - you will be charged extra at arrival.
My plans have changed - can I extend my stay?
Yes of course, you can either inform us when you arrive or whilst you are away by email; firstname.lastname@example.org or by phone on 01342 712779.
We will just apply a charge for each days parking you use at the same rate as your original booking with us. The current extra day daily rate is £10.00 per day.
Can I speak to a real person regarding changes to my booking?
Yes, our own Cophall Parking Gatwick Reservations team, who are also located at our car park, will be there to take your call & assist you. The Reservations teams are on hand to assist you 24 hours a day every day of the year, with the one exception of Christmas Day!
If you need to speak with us, please contact us either via email; email@example.com or speak to one of our team on 01342 712779.
Will I need to leave my car keys?
All keys are stored in a fully secure and locked cabinet, which has been approved by Sussex Police for it security for the entire time your vehicle is parked with us.
Where will my car be parked?
All our customers vehicles are parked in one of our fully secured, Park Mark awarded Car Parks.
Park and Ride vehicles will be parked either at Cophall Parking Car Park or at Leylands Car Park.
All Meet and Greet vehicles will be stored in one of Help-Me-Park’s ParkMark Awarded car parks that have been fully accredited by Sussex Police. All car parks have CCTV coverage or are manned 24/7 365 days per year, secure fencing and alarmed gates
Help-Me-Park is also a member of the Buy with Confidence scheme administered by Trading Standards and is a full Approved Meet and Greet operator by Gatwick Airport
How do I know my car is secure?
We have an extensive CCTV system in place, security perimeter fencing, barrier controlled entrance and exit and patrols by human beings continually all day and night.
In conjunction with the British Parking Association we have been fully accredited by Sussex Police to confirm that our car park is completely secure and have received the ParkMark™ certificate award. We have also been accredited to the Buy with Confidence Scheme through the Trading Standards that all their criteria has also been met.
How do I get back from Gatwick Airport?
We offer two services; either our free of charge courtesy minibus transfer service or our Meet & Greet service where one or our chauffeurs will drive your vehicle from our car park back to meet you with it at Gatwick Airport.
When you arrive with us, we give you a key receipt card which is your receipt for your car keys which we will need to keep, there is a Freephone number given on the card for you to call on your return to Gatwick Airport, we ask that you make sure you have collected your luggage & cleared customs before you call.
When you call in our Cophall Parking Gatwick Reservations team will log your call, allocate you a driver and give you instructions for where to go to meet the driver.
Will I be able to take my skis/snowboard/golfclubs/fold up bike on the courtesy transfer minibus?
Yes, no problem our minibuses are equipped to take those larger items & our drivers will load them on for you.
Will a member of the Cophall Parking Gatwick team help to load my luggage?
Yes, all our drivers are fully trained to load all the baggage onto the buses, so you don't have to.
Do you provide children's car seats for the courtesy transfer minibus bus?
We don't provide child seats in the buses but we do have the option of either choosing to hold the infant on your lap or alternatively you can fit your own car seat in the bus, which we are happy to store safely for you back at the car park & then bring with us back to the airport on your return for you to fit again. All the minibuses are also are fitted with height adjustable seat belts.
Can I take a food and drink on board the courtesy transfer minibus?
No sorry, due to Health and Safety guidelines all food and drinks is prohibited on the courtesy transfer minibus.
Is Cophall wheelchair friendly?
Our Reception area at Cophall is wheelchair friendly and we have a disabled toilet. Our drivers can transport folded down wheelchairs - but passengers need to be able to step up into the bus. We do not have wheelchair ramps into our minibuses.
Is it possible to have a VAT receipt?
Yes, your booking confirmation will also act as your VAT receipt and our VAT number is listed at the bottom of your confirmation.
Are longwheel base vehicles accepted?
Please note Vans / LWB / vehicles will be charged at double the usual car parking rate (vehicles over 4.6m / 15ft.) or Trailers.
You can book on-line (just tick LWB option) or call 01342 712779 for a quote.
We have special rates available for Caravan or Motor Homes for Winter storage