ARRIVING OR RETURNING - PLEASE PHONE 07765902181 THIRTY MINUTES BEFORE ARRIVAL AT THE CAR PARK
Due to the extreme and unprecedented global situation regarding COVID-19, since 1st April Cophall Parking staff have been furloughed.
Due to the extreme and unprecedented industry ‘lockdowns’ imposed by this Virus and the Government and in protecting our staff - Cophall Parking Gatwick has been forced to take extreme action and have temporarily closed our admin offices.
We await Government guidelines and restrictions being lifted before we can re-open.
Owing to this unprecedented situation we have also taken the unprecedented decision to offer 100% payment credit vouchers for cancelled bookings, booked direct – which are transferable for up to 18 months.
If your booking is through an Agent, please refer to the terms and conditions set on their website.
We will action all previous and future requests when we have re-opened our offices.
Our on-line website is still available to make future bookings.
We thank you for your understanding and loyalty during these unprecedented times.
The main phone number is currently dedicated to returning or stranded customers only. Please note - booking queries cannot be answered by phone.
If you are stranded abroad and have a car parked at Cophall Parking - please contact us when you have confirmed your return details 01342 712779
Under the new arrangements, passengers boarding flights from these countries to the UK will not be allowed to take phones, laptops and tablets and peripheral devices as outlined below that exceed any one of the following dimensions - into the cabin of the plane:
Passengers with these devices should check with their airlines for more details on transporting these items.
The additional security measures may cause some disruption for passengers and flights.
Direct flights to the UK from these destinations can continue to operate to the UK subject to these new measures being in place. Travellers are advised to keep up-to-date with the latest travel advise and always to check online with their chosen carrier for further information.
Congratulations to Cophall Parking Gatwick for yet another successful renewal of their Park Mark® - the Safer Parking Scheme award held since 2010.
Be assured that your vehicle will be stored within a safe environment Why take a chance booking online with a company that does not hold this award? Remember, the cheapest quote does not always pay and it is well known that cars have been left on the street without the customers knowledge."
What is the "Approved Operator Scheme"
Cophall Parking Gatwick Ltd pre-qualified for this scheme as we already held both accreditations needed; The 'Park Mark' accreditation from the Association of Chief Police Officers (ACPO) and the British Parking Association (BPA) and also the Trading Standards "Buy with Confidence" award. We also agreed to the terms of the licence agreement set out by Gatwick Airport
The scheme is designed to help ensure your car is parked securely and safely, and also give you as a customer the peace of mind that you can be sure you are parking your vehicle with a reputable company. Only "Approved Operators" are able to access the dedicated areas for the Meet & Greet Services.
When you are looking into booking your holiday just take a minute to double check your passport expiry date. We have seen it happen where this hasn't been checked and as soon as we drop customers off at the terminal they call us back to collect them as their passport is out of date and they couldn't travel, it is such a horrible thing to happen, make sure it doesn't happen to you!
Don't forget to double check as well that the country you are travelling to doesn't require you to have an entry Visa.
Here are a couple of useful numbers & websites, in case you need them;
Passport Advisory Line: 0300 222 0000
Go to: www.gov.uk/passport-advice-line
The Identity and Passport Service: 0300 222 0000
Go to: www.gov.uk/government/organisations/identity-and-passport-service
Foreign and Commonwealth Office (FCO): 020 7008 1500
Go to: www.gov.uk/foreign-travel-advice
The FCO offers lots of information and advice for any traveller. They can give you travel advice on safety, security, entry requirements and any health issues. If you are thinking about getting married abroad they can give you advice on that as well.
You will need to double check your timings with your individual airline, as each airline has different check-in & gate closure regulations.
The following times give you a general rule;
The minimum restriction of gate closure & bag drop off time is from 40 minutes up to 60 minutes before the scheduled take off time, dependant on destination & airline.
Your flight confirmation documentation or your flight tickets should advise of the appropriate times and we would always recommend allowing extra time just in case!
Alternatively, you may be able to use day-before, self-service or online check-in if you airline operates one, again check with them for details.
You will need to check with your individual airline as again each airline has different cabin allowance & hold baggage allowance, weight & size restrictions. All the details should be on your flight confirmation documentation.
Gatwick Airport has 'PRM' assistance desks in both the North and South terminals.
The Help Desk number at Gatwick Airport is 0844 892 0322 (select option 2).
Most airlines will offer a reduced mobility assistance service and will transport manual wheelchairs free of charge, in addition to the usual luggage allowance and you should be able to pre-book your airport travel assistance through your travel agent, if you book with one.
It is always best to advise your airline if you are taking your own mobility aid such
as a wheelchair or a scooter.
Again it is best to double check with your airline as they all have different restrictions. Usually, after week 28 of pregnancy, the airline may ask for a letter from your doctor or midwife confirming your due date, and to also confirm that you aren't at risk of complications. Also don't forget to double check the cover of your travel insurance to make sure you have the appropriate cover you require.